Skip to content

LineLeader FAQ's for Customers

Dallas, TX – October 11th, 2022 

Today we are LineLeader! 

We're proud to announce the acquisition of MomentPath, top-rated childcare management software, the rebranding of ChildcareCRM and the launch of our newest platform, LineLeader. See important FAQ's about our new LineLeader platform below.

General FAQs   

What announcement did ChildcareCRM recently make? 

ChildcareCRM announced the acquisition of MomentPath, top-rated childcare management and parent engagement software, along with the rebranding of ChildcareCRM and the launch of their newest platform, LineLeader. ChildcareCRM and MomentPath’s new name is LineLeader. Learn more. 

Why did you choose the name LineLeader? 

Do you remember the best job when you were in preschool? It was being chosen as the line leader. As the line leader, you had to guide your class—in an organized way—from the starting point to the ending point.  

Our technology platform empowers childcare professionals to be line leaders every day as they organize and guide families from their starting point (inquiry) to their ending point (re-enrollment). We’re reshaping childcare by providing a unified platform with absolutely everything a childcare business needs to be successful.  

What challenges does LineLeader solve? 

If you’re like most childcare businesses, you’re juggling multiple products to manage your business. That means buying, onboarding, training, managing, and getting support for, on average, more than six different products. This is expensive, time-consuming, and inconvenient for staff and families. 
 
What if you had absolutely everything you needed to run your business and optimize your family experience in one unified platform. With one login, you could easily search and manage all your pre-enrollment and post-enrollment information and tasks, making everything easier and more convenient. 

Introducing LineLeader, the first and only unified platform that delivers full-featured customer relationship management (CRM) software, a parent engagement app, and childcare management software (CMS)—together in one solution. With LineLeader you can simplify the staff and family experience to grow enrollment, improve family engagement, and streamline center management. 

What is the LineLeader platform? 

LineLeader is the industry’s first and only Childcare Experience Platform (CXP) that provides childcare businesses with everything they need to manage their business and optimize the family experience. Plus, the LineLeader platform is easier to manage, adopt, and use. Childcare businesses can now partner with one company, get support from one company, and get best-of-breed technology.   

LineLeader includes three modules: 

  • Enroll: Capture and convert more leads. Automate lead follow up, tour scheduling, registration, and reporting. Move from paper enrollment packets to online registration. 
  • Engage: Automate daily reports to share events with families in real-time. Share developmental milestones and memorable moments with parents. Easily communicate with families with our family engagement app. 
  • Manage: Digitize check-in by replacing paper check-in sheets with digital check-in for students and staff. Bill and invoice online including recurring payments. Quickly report on attendance, payroll, and more. 

LineLeader modules

The 3 modules within LineLeader by ChildcareCRM – Enroll, Engage, and Manage

LineLeader also includes several core platform features: 

  • Consistent Look and Feel: Easily navigate across our enroll, engage, and manage modules with one familiar user experience.  
  • One Place to Login: Login once and easily access all LineLeader modules from enroll, to engage, to manage. Use one login to easily access everything you need to manage your entire childcare business. 
  • Unified Search: Search across your prospective and enrolled families with just one click for a 360-degree view of your customers. 

LineLeader platform
LineLeader by ChildcareCRM on desktop, tablet, and mobile

Does this change the ChildcareCRM mission? 

We’ve always been on a mission to power the childcare industry. Our acquisition of MomentPath, company rebranding, and new LineLeader platform put us in an even stronger position to achieve that mission. Serving more than 5,000 childcare centers worldwide, we’re as committed as we’ve ever been to helping childcare centers achieve their goals with the most complete, powerful, and simple software platform.  

Who Is MomentPath? 

If you're not familiar with MomentPath, they’ve been providing family engagement and childcare management software that enables childcare organizations to better communicate with families and run their business since 2015. MomentPath currently helps more than 1,000 childcare centers across the US improve the early education experience for families, teachers, and administrators. The MomentPath platform includes a family engagement app, automated billing and invoicing, classroom and ratio management, curriculum management, staff management, real-time record keeping, attendance tracking, one-click reporting, USDA reporting, and more. 

ChildcareCRM Customers

I’m a ChildcareCRM customer. How does this affect me? 

Users of ChildcareCRM (both CRM and CRM+), ChildcareFORMS, and ChildcarePAY can remain on their current product(s) with no change. Or, if they choose, current ChildcareCRM users can purchase additional LineLeader modules to have our full, unified platform. 

The same talented teams that worked with you before the acquisition will continue to work with you now. Your Customer Success Advocate and Support staff are NOT changing. Not only are we keeping all our existing ChildcareCRM team members – we're adding a few new ones! The staff at MomentPath is joining the ChildcareCRM team to become a superhero alliance of exceptional product developers, implementation specialists, customer support and success advocates, and more! 

Will there be a price change as a result of these changes? 

No, you will continue to receive the great value you’ve come to expect from ChildcareCRM.  

Who do I contact with questions? 

Your Customer Success and Support team members will not change; meaning you can still reach out to the same team members you always have for any questions or support concerns. 

Will I need to learn a whole new platform? 

No, you can continue using your current ChildcareCRM product(s) and everything stays the same. 

If you choose to purchase additional LineLeader modules, our team will work side-by-side with you from onboarding and training to support and ongoing success. The look and feel of LineLeader is different from ChildcareCRM. 

Will I need to add more products to become a user of LineLeader’s entire, unified platform? 

Yes. LineLeader offers 3 product modules – Enroll, Engage, Manage. The Enroll module contains CRM/CRM+ and FORMS. If you purchase the Engage and Manage modules, you will have access to the entire, unified Care Experience Platform. 

How can I see the Engage and Manage modules in action? 

To see how the Engage and Manage modules work, visit our new website and schedule a demo. A LineLeader expert will reach out shortly to provide you with a one-on-one demonstration. 

MomentPath Customers 

I’m a MomentPath customer. How does this affect me? 

Users of MomentPath can remain on their current product with no change.  

Will there be a price change as a result of these changes? 

No, you will continue to receive the great value you’ve come to expect from MomentPath.  

Who do I contact with questions?  

Your Customer Success and Support team members will not change; meaning you can still reach out to the same team members you always have for any questions or support concerns. 

Will I need to learn a whole new platform? 

No, the look and feel, along with functionality of MomentPath will remain the same. 

Will I need to add more products to become a user of LineLeader’s entire, unified platform? 

Yes. LineLeader offers 3 product modules – Enroll, Engage, Manage. The Engage and Manage modules contain your parent engagement app and center management system. If you purchase the Enroll module, you will have access to the entire, unified Care Experience Platform. 


How can I see the Enroll module in action?   

To see how the Enroll module works, visit our new website and schedule a demo. A LineLeader expert will reach out shortly to provide you with a one-on-one demonstration. 

Schedule a Demo

Already a User? 

To learn more about industry-leading technology, visit www.golineleader.com or contact support at support@childcarecrm.com.

Learn More 

Read More from our Blog:

childcare staff with kids

Best Practices for Childcare Staff Evaluations [With A Free Template!]

The childcare workforce was down 15% in 2021. 
READ MORE
woman with headset

How to Announce Your Center’s New Phone Number to Families

When already busy staff are trying to manage inquiries coming from every direction, some leads may fall through the cracks.   With Telephony, you never have to worry about staff missing leads from...
READ MORE
children and adult drawing

10 Ways to Thank Your Childcare Staff & Parents This Season

Did you know – an employee that’s recognized and appreciated is 63% more likely to stay at their current job?   Showing appreciation to the staff at your center is important to retaining your staff...
READ MORE